Support routing workflow diagram.
AI & Automation
AI-Powered Support Routing
Manual triage eliminated, consistent routing
2025
Domain
AI & Automation
Timeframe
2025
Role
Outcome
Manual triage eliminated, consistent routing
The situation.
Manual support workflows meant slow responses, inconsistent routing, and no visibility into what was coming in.
What was built.
An AI-assisted workflow automating intake, categorization, and routing, integrating CRM and messaging through Zapier and API connections.
Stack
- Zapier
- CRM integrations
- REST APIs
- AI classification
Gallery.
Outcomes.
Eliminated
Manual triage
Automatic
Requests categorized, prioritized, and assigned